Customer Service Representative - WHV Welcome

Customer Service Representative - WHV welcome

Your new company

Calling all Working holiday visas-Join a leading vehicle leasing company that empowers individuals to achieve their dreams of car ownership. This innovative company is dedicated to providing flexible financial solutions and exceptional customer experiences. As a Customer Service Representative within their vibrant team, you'll be joining a company that prides itself on a supportive, dynamic, and genuinely collaborative environment, where every single team member plays a crucial role in helping our customers get on the road. Based in the thriving hub of Macquarie Park, this is a fantastic opportunity to immerse yourself in a growing industry and be part of something special.

Your new role

This is an exciting opportunity for a Customer Service Representative to join a busy and energetic team for an initial period of 6 weeks to 3 months, with the possibility of extension. You'll be the first point of contact for customers with general inquiries about their car loans, ensuring a smooth and positive experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport with diverse customers.

Some of your key responsibilities will include:

• Handling general customer inquiries regarding car loans via phone.
• Providing excellent customer service and building rapport with every interaction.
• Working efficiently in a high-volume call centre environment to meet key performance indicators (KPIs).
• Accurately documenting customer interactions and resolutions.
• Collaborating with a supportive team to ensure customer satisfaction

Your skills and experience

• Prior experience working in a call centre environment is a must.
• A proven ability to comfortably build rapport and provide exceptional service to customers.
• The ability to thrive in a fast-paced and high-volume setting, consistently meeting KPIs.
• Excellent verbal communication skills and a customer-centric approach.
• A proactive attitude and the ability to start as soon as possible.
• Working Holiday Visa holders are highly encouraged to apply!

Your benefits

• No weekend work: core working hours are between 9am-5pm Mon-Fri only
• Work close to home in Macquarie Park- no city travel
• Vibrant and supportive team environment: They emphasise a positive workplace culture where employees feel valued and supported.
• Flexible working arrangements: WFH as well as from the office.
• A vibrant, energetic workforce with lots of fun initiatives

You will love working with them!

Your next step

Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love to hear from you!

Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on 0421633 053 meghan.laidler@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.